Orders are currently being dispatched within 3-5 business days of order submission, depending on the product. Please see the table below for estimates of in-transit times to your shipping address.
At PerfectBee, your satisfaction is a very high priority to us! We take great pride in our service, the products we offer, our fairness and our transparency. We want you to be completely satisfied with your order.
Fed up with surprises when you reach checkout? We have worked very hard to create a shipping policy that is clear, simple and the most competitive available to the hobbyist beekeeper.
FOR PACKAGES OF 25 lbs OR LESS
We offer simple, honest and transparent flat-rate shipping, based on your shipping address. We believe our rates are very competitive and invite you compare based on "to-the-door" costs i.e. product costs + shipping.
We ship from New York state. We have provided estimated transit times below (business days), when we ship your order via Fedex (applies to most but not all orders). Please note that these are estimates and subject to conditions and events outside of our control. We will, of course, send you a tracking number as soon as your order leaves the warehouse.
|Region||States||Flat Rate||Transit Time (Est.)|
|Mid Atlantic||NJ, NY, PA, RI||$10||1-2 days|
|New England||CT, MA, ME, NH, VT||$10||1-2 days|
|South Atlantic||DC, DE, FL, GA, MD, NC, SC, VA, WV||$11||2-3 days|
|East South Central||AL, KY, MS, TN||$12||2-3 days|
|East North Central||IL, IN, MI, OH, WI||$13||2-3 days|
|West North Central||IA, KS, MN, MO, ND, NE, SD,||$13||3-4 days|
|West South Central||AR, LA, OK, TX||$14||3-4 days|
|Mountain||AZ, CO, ID, MT, NM, NV, UT, WY||$14||4-5 days|
|Pacific||CA, OR, WA||$15||5-6 days|
FOR PACKAGES OF 25 lbs OR MORE
Even for orders over 25 lbs, our shipping rates are very competitive. To allow us to continue to offer these rates, we respectfully ask that customers placing orders over 25 lbs do not artificially split into multiple smaller orders. We reserve the right to refund orders that appear to be "split" for this purpose. We are very appreciative that our customers have been very cooperative with this policy.
We pay shipping charges based on weight and dimensions (often called dim weight) as well as the shipping address. In many cases, you will pay less than we actually pay to ship to you. Of course, we'll tell you exactly what you will pay before you check out.
Our shipping charges on deliveries over 25lbs are very competitive and, as above, we invite you to check our "to-the-door" (product price + shipping) price.
Some large and very bulky products, such as our 12-frame extractors, are heavy-duty products, with specialized shipping requirements. On receipt of your order, we will contact you with some brief questions about delivery logistics. These questions will be sent to you within 24 hours of your order being received (to the email address specified with your order).
We don't like it either, but shipping costs outside of the contiguous US states suck (including Alaska, Hawaii and Canada)! We have found it very rare that these shipping costs can be justified by customers.
For this reason we regret that we only ship to addresses in the lower 48 states.
The majority of orders are shipped via Fedex or USPS on business days, Monday through Friday.
After receiving your order, we do our best to move things along quickly and efficiently. We work with a small number of trusted and established distributors, here in the US, for fulfillment. Products ship from the east coast of the United States (all products, except SolutionBee monitors, ship from New York state).
See the top of this page for current estimate how long our distributors will take to get your order out the door on its way to you.
If it appears your order will take longer than a week to leave the warehouse - which is unusual - we will try to contact you and ask how you would like to proceed. At any stage, before an an order ships, we are happy to cancel the order and issue a full refund, if this is your wish. For our policy after your order leaves the warehouse, please see our Return Policy below.
In rare cases we may become aware of a delay in shipping due to heavy demand, in which case we will note this on the relevant product page.
On rare occasions we may need to reach you to clarify an issue with your order or offer an alternative product. We will attempt to contact you via the contact information you provide to us (email or phone).
This almost always results in a simple and straightforward way to move forward with your order. However, in the unlikely event that multiple attempts to reach you are unsuccessful, we will cancel your order and refund you the full amount via your initial method of payment.
In summary, we will inform you every step of the way and alert you in the very rare event there is a significant delay.
For any shipping questions, please contact Customer Service.
Our return policy is generous and focused on you, our esteemed customer. Where necessary, some factors are dependent on the type of product and our suppliers, as follows.
Within 30 days of receiving your order, if, for any reason, our product does not meet your expectations, we will be happy to exchange or fully refund your order. Returned items must be unused, unaltered and in their original condition, as shipped to you.
You are responsible for return shipping (unless the product was damaged when you received it).
For products made primarily with honey, beeswax, propolis or other products of the beehive, we can only accept returns if the product is returned unopened and unused.
PerfectBee is not responsible for damage that occurs during return shipping. Take precautions to avoid damage during shipping by packing your return item with the same packaging in which it arrived.
To initiate a return, please get in touch with Customer Service and we will respond with the appropriate instructions for returning your item(s).
Refunds on return orders, minus return shipping costs, will be processed upon receipt and verification of the item(s) at our suppliers location, in the condition described by the policy above.
We retain the right to assess each order and, as necessary, decline to process the order, issuing a full refund to the customer and an explanation as to the reason we are unable to process the order.
We encourage you to open and inspect your order as soon as it arrives. If you receive a damaged or broken item, please contact us within 7 days of receiving your order. We will request photos of both packaging (including the shipping label) and product damage to accurately submit your claim to our shipper.
After you provide the images and we have verified with our shipper, we can process the exchange and a new product will be sent to you at no cost.
In some cases and at our discretion, we may request that a product be returned before a replacement is shipped. In this case we will provide a return label to cover shipping, from the shipping address provided with the order.
After 7 days, we can still exchange an item that arrived damaged. However, the cost of return shipping and shipping the replacement product will be the customer’s responsibility.
If an item is missing from your order, please contact Customer Service, specifying your order number and details of the missing items.