At this busy time of year we are experiencing very heavy order volumes. Along with pandemic-related factors (the occasional supply chain issue and safety requirements affecting warehouse logistics) orders are currently being dispatched within 2-5 business days of receipt, depending on the product.
At PerfectBee, your satisfaction is a very high priority to us! We take great pride in our service, the products we offer, our fairness and our transparency. We want you to be completely satisfied with your order.
Fed up with surprises when you reach checkout? We have worked very hard to create a shipping cost policy that is clear, simple and the most competitive available to the hobbyist beekeeper.
FOR PACKAGES OF 25 lbs OR LESS
FOR PACKAGES OF 25 lbs OR MORE
We pay shipping charges based on weight and dimensions (often called dim weight) as well as the shipping address. In many cases, even when there is a shipping charge, you will pay less than we actually pay to ship to you. Of course, we'll tell you exactly what you will pay before you check out.
Our shipping charges on these deliveries over 25lbs are very competitive and we invite you to check our "to-the-door" (product price + shipping) price.
As part of our unique, customer-focused philosophy, we work very hard to reduce shipping charges to our wonderful customers. To allow us to maintain these low rates, we respectfully ask customers to avoid artificially "splitting orders" i.e. dividing larger orders into smaller orders.
We are very appreciative of the understanding we have seen from our customers on this issue over several years.
Our 12-frame extractors are heavy-duty products, with specialized shipping requirements. On receipt of your order, we will contact you with some brief questions about delivery logistics. These are sent within 24 hours of your order being received and to the email address specified with your order.
We don't like it either, but shipping costs outside of the contiguous US states suck (including Alaska, Hawaii and Canada)! We have found it very rare that these shipping costs can be justified by customers.
For this reason we regret that we only ship to addresses in the lower 48 states.
The majority of orders are shipped via Fedex or USPS on business days, Monday through Friday.
After receiving your order, we do our best to move things along quickly and efficiently. Ordinarily, the majority of orders are shipped within 1-3 days.
We work with a small number of trusted and established distributors in various locations in the US for fulfillment, with products shipping from the east coast of the United States (typically New York state, depending on the product).
If it appears your order will take longer than a week to leave a warehouse - which is unusual - we will try to contact you and ask how you would like to proceed. At any stage, before an an order ships, we are happy to cancel the order and issue a full refund, if this is your wish. For our policy after your order leaves the warehouse, please see our Return Policy below.
In rare cases we may be aware of a delay in shipping due to heavy demand, in which case we will note this on the relevant product page.
On rare occasions we may need to reach you to clarify an issue with your order or offer an alternative product. We will attempt to contact you via the contact information you provide to us (email or phone).
This almost always results in a simple and straightforward way to move forward with your order. However, in the unlikely event that multiple attempts to reach you are unsuccessful, we will cancel your order and refund you the full amount via your initial method of payment.
In summary, we will inform you every step of the way and alert you in the very rare event there is a significant delay.
For any shipping questions, please contact Customer Service.
Our return policy is generous and focused on you, our esteemed customer. Where necessary, some factors are dependent on the type of product and our suppliers, as follows.
Within 30 days of receiving your order, if, for any reason, our product does not meet your expectations, we will be happy to exchange or fully refund your order. Returned items must be unused, unaltered and in their original condition, as shipped to you.
You are responsible for return shipping (unless the product was damaged when you received it).
For products made primarily with honey, beeswax, propolis or other products of the beehive, we can only accept returns if the product is returned unopened and unused.
PerfectBee is not responsible for damage that occurs during return shipping. Take precautions to avoid damage during shipping by packing your return item with the same packaging in which it arrived.
To initiate a return, please get in touch with Customer Service and we will respond with the appropriate instructions for returning your item(s).
Refunds on return orders, minus return shipping costs, will be processed upon receipt and verification of the item(s) at our suppliers location, in the condition described by the policy above.
We retain the right to assess each order and, as necessary, decline to process the order, issuing a full refund to the customer and an explanation as to the reason we are unable to process the order.
We encourage you to open and inspect your order as soon as it arrives. If you receive a damaged or broken item, please contact us within 7 days of receiving your order. We will request photos of both packaging (including the shipping label) and product damage to accurately submit your claim to our shipper.
After you provide the images and we have verified with our shipper, we can process the exchange and a new product will be sent to you at no cost.
In some cases and at our discretion, we may request that a product be returned before a replacement is shipped. In this case we will provide a return label to cover shipping, from the shipping address provided with the order.
After 7 days, we can still exchange an item that arrived damaged. However, the cost of return shipping and shipping the replacement product will be the customer’s responsibility.
If an item is missing from your order, please contact Customer Service, specifying your order number and details of the missing items.