Part-Time, Work-From-Home Contributor and Customer Service Position

THIS POSITION HAS NOW BEEN FILLED

Is This You?

  • Are you a beekeeper with a deep passion for your bees?
  • Do you enjoy helping other beekeepers learn about and enjoy their beekeeping?
  • Do you enjoy the creativity of writing and would enjoy creating content related to your beekeeping?
  • Do you have an interest in customer service?
  • PerfectBee is looking for a content contributor and customer service representative. The position is remote/work-from-home and part time, by design.

About The Role

Content Creation (Primary Responsibility)

PerfectBee has been helping beekeepers, new and experienced, for the last 10 years. We are looking to expand our team to help us significantly increase our beekeeping content. This position has a broad range of responsibilities, with a particular focus on creating and publishing beekeeping articles, blog posts and more. Content will include:

  • Regular beekeeping blog posts, covering a wide range of beekeeping topics and published across our social media channels
  • Publications to the PerfectBee Substack
  • Ongoing additions to our Beekeeping Q&A Series
  • New lessons for our Academy Beekeeping Syllabus
  • Working with beekeepers to create their Beekeeping Story
  • Though not a requirement, preference will be given to candidates who have a potential interest in creating beekeeping videos
  • The successful candidate will preferably have an interest in the science and nature of bees, as well as a staying up to date on bee research.

Customer Service (Secondary Responsibility)

This role will also involve a Customer Support element, with the following responsibilities.

  • Communicate with customers proactively and effectively, to answer questions and resolve issues, via both email and phone
  • Work with vendors and distributors to ensure orders are processed efficiently and on time
  • Communicate with Colony members for membership-related questions, sending course certificates and more
  • Work proactively and seamlessly with other Customer Support Representatives, to ensure we serve our customers in a reliable, friendly and proactive manner
  • Engage proactively in numerous ongoing internal projects, separate to the direct customer service role

Initially, there will be a small number of hours per week (5-10) but this likely will grow over time.

Skills

Required

  • Currently active as a beekeeper
  • A proven ability and passion for creating and publishing content*
  • A keen, passionate and proven focus on excellent customer service.)
  • Experience dealing with customers in an online setting, through email and over the phone
  • Solid organizational and communication skills, with a strong attention to detail

Note* : We are looking for a beekeeper who is capable and interested in creating great content for our audience. It is a strong preference that the candidate has experience creating beekeeping content. However, we will also consider candidates who may not yet have created beekeeping content, but can demonstrate experience in creating well-written content in other areas.

Preferred

  • Strong familiarity and comfort with regular computer tasks such as editing documents, updating spreadsheets, arranging meetings and so on.
  • Experience and comfort working with modern online apps and services.
  • Experience and a working knowledge of WordPress and/or WooCommerce are strong advantages.

Location and Availability

  • Candidates must be based in the contiguous US*
  • English-speaking, with experience offering customer service in a professional setting
  • Working from the east coast is preferred, but not absolutely required. However, a willingness and ability to check emails and respond to address issues, as necessary, from around 9am ET during the week is important.

Resources Required

  • Access to a high-speed reliable, Internet connection
  • A computer capable of supporting participation in online video meetings

Why Work With Us?

Note : This is not a full time / employed position and the successful candidate will be working in a freelance capacity.

We love beekeepers! And we love it even more when they love us! This role will provide a way to use your “creative juices” to publish great beekeeping articles, across a wide range of content types. We will also train you to be effective using our internal processes, so you can serve our customers and members too. You will enjoy working with our vendors and our customer and, over time, you are likely to learn a wide and diverse set of technical services.

We love working with people who love learning!

We are a family-run business with a nice balance of informality and friendliness but a fierce, burning passion for great beekeeping content and stellar customer service. The successful candidate will track time worked and report weekly.

How To Apply

We keep it simple! Just use our Contact Form and please include…

  • Your experience and background in beekeeping
  • Why you think this position might suit you and what you can offer
  • Examples of published content (beekeeping content is strongly preferred but not required). A preference will be given to those who can link to existing content published online.
  • Details about any background you have in customer support, both online and over the phone
  • If available, a link to your resume
  • Your general level of availability through the week
  • Your compensation expectations (in dollars per hour)

PLEASE NOTE: When we have openings like this we often receive a good number of responses including, sadly, “spam”. We will therefore be responding only to those who provide the details requested (plus any other details felt relevant, of course).