Part-Time, Work-From-Home Customer Service Position

Is This You?

  • Do you love dealing with customers, making sure they are thoroughly pleased with their experience?
  • Do you have a strong attention to detail, a desire to “go the extra mile” and an interest in doing a more than merely checking tasks off a list?
  • Do you enjoy working with data and turning it into actionable information to help a business?

PerfectBee is looking to extend our customer support team and we have a part-time Virtual Assistant opening available. The position is remote/work-from-home, by design.

About The Role

This position has a broad range of responsibilities. The following are representative of the role, but will evolve over time as PerfectBee continues to grow.

  • Monitor the (largely automated) processing of incoming orders
  • Communicate with customers proactively and effectively, to answer questions and resolve issues, via both email and phone
  • Work with vendors and distributors to ensure orders are processed efficiently and on time
  • Communicate with Colony members for membership-related questions, sending course certificates and more
  • Work proactively and seamlessly with other Customer Support Representatives, to ensure we serve our customers in a reliable, friendly and proactive manner
  • Engage proactively in numerous ongoing internal projects, separate to the direct customer service role

The successful candidate with have a strong passion to serve and delight customers plus a willingness to learn on an ongoing basis, including some technical issues.

Initially, there will be a small number of hours per week (5-10) but this likely will grow over time.

Customer Service Skills

Beyond those requirements, the role has the following scope.

  • Required
    • A keen, passionate and proven focus on customer service. A disappointed or upset customer upsets YOU too!
    • Experience dealing with customers in an online setting, through email and over the phone
    • Solid organizational and communication skills, with a strong attention to detail
    • Strong familiarity and comfort with regular computer tasks such as editing documents, updating spreadsheets, arranging meetings and so on.
    • Experience and comfort working with modern online apps and services.
    • Excel is a primary requirement.
  • Preferred
    • An active interest in beekeeping is a strong preference, but not a requirement
    • Experience and a working knowledge of WordPress and/or WooCommerce are strong advantages.

Data Management Skills

As well as the customer support responsibilities, preference will be given to candidates comfortable handling data from a wide range of sources, with a view to delivering actionable, tangible information for our business.

  • Required
    • Good experience with Microsoft Excel, particularly with respect to managing, querying and presenting data.
    • An ability and interest in importing, exporting, sorting, filtering, querying and so on. Data doesn’t scare you, it fascinates you!
  • Preferred Skills
    • If already know and understand terms like “join”, “key”, “index”, “csv file” and so on that’s fabulous. Add SQL and JSON and that’s even better! But these are absolutely not required.
    • Awareness of things like Google Analytics, A/B testing and SEO is great too.
    • If you know and have used XLOOKUP (hey, don’t Google it!) we’d be very encouraged!

In a nutshell, we would like to to be able to provide you with access to various sources of business data and rely on you being comfortable exporting, importing, querying etc, based on the business questions we wish to answer.

Location and Availability

  • Candidates must be based in the contiguous US*
  • English-speaking, with experience offering customer service in a professional setting
  • This role requires monitoring of email during agreed hours and an ability to respond to tasks in a reasonable timeframe, during US business hours

* Working from the east coast is preferred, but not absolutely required. However, a willingness and ability to check emails and respond to address issues, as necessary, from around 9am ET during the week is important.

Resources Required

  • Access to a high-speed reliable, Internet connection
  • A computer capable of supporting participation in online video meetings

Why Work With Us?

Note : This is not a full time / employed position and the successful candidate will be working in a freelance capacity.

We love customers! And we love it even more when they love us! We will train you to be effective using our internal processes so you can serve our customers and members well.

You will enjoy working with our vendors and our customer and, over time, you are likely to learn a wide and diverse set of technical services. We love working with people who love learning!

We are a family-run business with a nice balance of informality and friendliness but a fierce, burning passion for stellar customer service.

The successful candidate will track time worked and report weekly.

How To Apply

We keep it simple! Just use our contact form and please include…

  • Why you think this position might suit you and what you can offer
  • Details about your background in customer support, both online and over the phone
  • Interest and background in beekeeping, if applicable
  • If available, a link to your resume
  • Your general level of availability through the week
  • Your pay expectations (in dollars per hour)

PLEASE NOTE: When we have openings like this we often receive a good number of responses including, sadly, “spam”. We will therefore be responding only to those who provide the details requested (plus any other details felt relevant, of course).